Returns & Refund Policy

Last Updated: 01 September 2024

At Perpro, your satisfaction is our priority. We are here to assist you if you are not completely satisfied with your purchase. Here are the details of our returns policy:

You are eligible to return unopened products in their original packaging within 30 days of your purchase. If 30 days have passed since your purchase, we are unable to offer you a refund or exchange.

Please make sure that the products are sent back unopened, sealed, and in the same condition as when you received them.

To start your return process, kindly email us at contact@perpro.uk with your order number and the reason for your return. Once your request is approved, we will assign you a returns number that should be included in the package you send back. You will also receive a returns address. Please be aware that returns not following this procedure will not be processed.

Once we receive your returned item, we will inspect it and notify you. If your return is approved, we will initiate a refund to your original payment method within 14 days.

Please be aware that it may take some time for your bank or credit card company to process and post the refund.

You will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable.

For valuable items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

All returns must be sent to our specified returns address. Do not send your return to our postal address; the postal address is for communications only. Do not send your return to our manufacturing partners. Please note that returns sent to the incorrect address will not be processed.

For international returns, Perpro cannot refund any customs duties, taxes, or fees that may have been imposed by your local customs authorities.

This policy does not affect your legal rights.